Support
Quick answers first, and a real inbox if you need it.
Joining a game
Ask the host for the game code, open HIDE/SEEK, tap Join, and type it in. No account needed.
Location permissions
HIDE/SEEK needs location set to "Always" with Precise Location on, so the game keeps working while your phone is in your pocket. If your pin ever freezes on the map, flip location to Never and back to Always in Settings > Privacy & Security > Location Services > HIDE/SEEK.
Installing the beta
Install Apple’s TestFlight app from the App Store first, then open the invite link on your iPhone and tap Install.
Battery
A round uses GPS about like turn-by-turn directions. Start an evening of rounds with a solid charge, and skip Low Power Mode while playing if you can.
Report a problem
Email support@myneighborhoodgames.com with what happened and roughly when. Screenshots help a ton.
Still stuck? Email support@myneighborhoodgames.com. A human reads it.